Support

We're committed to providing you complete support for your Unico products and systems. From technical support, field service, and training to start-up assistance, spare parts, repair, and more, we're here to help you properly operate and maintain your equipment.

Service
Unico experienced service staff that provides telephone support, emergency service, and start-up assistance from both the corporate and regional field offices. Our goal is to get you up and running as quickly as possible.


Parts and Repairs
Unico provides timely replacement parts and repair services to help keep your equipment productive. Spare parts are available around-the-clock for emergency assistance when you need it most. We can also advise you as to which spares to keep in stock. Our repair department offers complete emergency and regularly scheduled repair service for all products manufactured by Unico.


Parts and Repair Departments (PDF)
Field Service (PDF)

Telephone Support
Our 24-hour emergency support line is the first place you should turn when you have a problem. Support personnel will work closely with you to troubleshoot problems over the phone or via modem.
Field Service
If necessary, a service engineer can be dispatched to your plant to provide on-site assistance with complex problems.
Field Service Rates (PDF)
Start-Up Assistance
Unico can provide assistance during the commissioning process to ensure timely, orderly start-up of new equipment.
Start-Up Services (PDF)
Contract Engineers
Service engineers can be contracted to work full-time in your plant. This puts expertise at your disposal when you have numerous Unico installations at one location or extensive new equipment.
Contract Engineers (PDF)

Getting Support

Philippines

RTLM Machineries Intl. Corporation
Technical Support and Field Service
19 St. Bernadette Street, Muntinlupa City 1773, Philippines
Phone: 632-862-2689 Fax: 632-8613169
Mobile: +639175134988/+639178667297
Email: rmorano@rtlmmach.com amorano@rtlmmach.com

USA
Technical Support and Field Service   262.886.5678 (24 hr.)
Parts   262.504.7792
Repairs   262.504.7365
Emergency Assistance   262.886.5678 (24 hr.)

Training
Our product and system training courses arm your maintenance personnel with the knowledge and skills they need to sustain peak productivity.


Tools and Services
We offer a number of valuable support products and services to help you better maintain your Unico products and systems.

Training Services (PDF)

Training Courses
Standard product and customized system training courses foster reliable and efficient troubleshooting techniques. Courses can be given at our facility or yours, or opt for our UBIT™ computer-based training alternative.
Product and System Training Courses (PDF)
1000 Family Course Syllabus (PDF)
2000 Family Course Syllabus (PDF)
System Training Courses Syllabus (PDF)
UBIT™—Unico Basic Interactive Training (PDF)
Test Stands
Test stands are invaluable as in-house training aids and for testing and troubleshooting products and systems.
Product and System Test Stands (PDF)

Drivelink®
DriveLink® drive management software allows multiple drives to be setup and monitored remotely using a computer.
DriveLink® Drive Monitoring Software (PDF)
DataGuard™
DataGuard™ software safeguards data in drives, controllers, and HMIs for speedy recovery in the event of loss or corruption.
DataGuard™ Disaster Recovery Software (PDF)
Maintenance Needs Analysis
Our free analysis service provides a comprehensive assessment of the maintenance needs of your plant.
Maintenance Needs Analysis (PDF)
System Performance Study
his preventive maintenance tool provides a baseline and methodology for measuring changes in system performance.
System Performance Study (PDF)

Downloads
Helpful software and configuration files are available for downloading.

Download
By downloading software from the Unico Web site, you agree to the terms of our license agreement at right. Please read it before downloading.
804333_037.zip    PCTerm manual (PDF)